Job Description

Primary Job Duties:

• Coordinates theater's day-to-day operations, ensuring our guests have an experience that is comfortable, distraction-free and picture-perfect
• Ensures the theater servers, bartenders and runners are all staffed based on business needs, managing labor hours accordingly
• Responsible for training and supervising theater servers, bartenders, and runners, under the direction of the Director of Food and Beverage
• Conduct annual performance appraisals and ongoing performance management with associates ensuring they frequently receive open honest feedback on their performance.
• Ensures all opening and closing duties of the theaters are completed per leadership expectations
• Manages & maintains compliance of required certifications necessary to serve food & alcohol
• Ensures that all areas of the theater are within company standards, including quality, service, cleanliness, safety, security, and maintenance programs.
• Implement corrective actions for all theater deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints, etc.
• Strives to develop all theater team members, managing performance, coaching, counseling, and disciplining team members so that all are consistently held to STRIKE+REEL standards

Requirements

Physical Requirements:

• Standing for long periods of time with frequent bending and turning
• Must be able to lift 40 lbs

Special Requirements:

• Must be at least 18 years old
• Obtain training certification per company policy

Standard Company Expectations:

• Goes beyond normal expectations without compromising the company mission, vision and values.
• Demonstrates the ability to be courteous and accountable in all situations.
• Responding to guests' special requests in a courteous and accountable fashion.
• Monitors the consistency of the product provided to all guests.
• Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers and listens to others with compassion.
• Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
• Maintains uniform standards.

Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters. Entertainment Services LLC

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