Technical Support Representative, Technician Job at Peraton, Virginia

RGtPQXNVRGZsbE9ReE04QnlUZDlMQW1XdGc9PQ==
  • Peraton
  • Virginia

Job Description

Program Overview

About The Role

Peraton is seeking a Tier I and II Representative. This position will perform the following duties (but not limited too):

  • Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
  • Provides expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations.
  • Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
  • Resolves problems or contacts more senior technical support as necessary.
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
  • Maintains network diagrams and circuit records.
  • Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Qualifications

Required Qualifications:

  • High School level reading, writing, and analytical skills
  • Must be a U.S Citizen
  • Able to obtain Public Trust Clearance
  • Experience with problem solving 
  • Experience with customer solutons

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Remote job,

Similar Jobs

Get It - Finance

Audit Manager - Wisconsin Dells, WI, USA - Job at Get It - Finance

Are you an experienced audit professional looking for a role where you can grow, make an impact, and enjoy work-life balance? We're looking for an Audit / Assurance Manager to join our team! In this role, you'll be responsible for managing client relationships while ensuring...

Terracare Associates

CDL Drivers needed-Class A or B Jobs Job at Terracare Associates

CDL Drivers needed-Class A or B JobsDrivers will safely and effectively haul aggregate materials, asphalt, and/or landscape material through city and residential streets.Pay: $21/Hr.medical, dental, vision and 401kHow to apply for this Driving JobFill out a Gary... 

Stellantis Financial Services US

Dealer Support Analyst Job at Stellantis Financial Services US

 ...the day-to-day commercial financing needs for Stellantis Financial Services (SFS) dealer customers. Develop a relationship with dealership office managers and other key employees. Become the go-to resource, both internally and for dealer customers, for SFS s Data Scan... 

Robert Half

Staff Accountant Job at Robert Half

Description Robert Half Contracts Finance and Accounting is seeking a Jr Staff Accountant to join a great construction and Home Building firm in Roseville. The Junior Staff Accountant will be responsible for supporting the finance team in managing day-to-day accounting... 

Orangetheory Fitness

Fitness Member Consultant Job at Orangetheory Fitness

 ...Employee discountsFlexible scheduleFree uniformsOpportunity for advancementTraining & developmentWellness resourcesOrangetheory Fitness is seeking dreamers and doers! Work should be FUN and that's why we only hire people that have a passion for people and a love for...