Job Description

Jenn Smira Team - Compass is seeking a highly organized, proactive, and strategic Director of Operations / Executive Assistant to support our dynamic real estate team. This key role is integral to our continued growth and success, serving as both the operational backbone of the business and a trusted partner to our CEO. As the right hand to the CEO, you’ll be responsible for overseeing and executing daily operations, managing team logistics, and creating systems that enable the entire team to thrive. You’ll play a pivotal role in maintaining structure, accountability, and growth across the company. This is a hands-on leadership position ideal for someone who thrives in a fast-paced, high-performing environment and is passionate about building scalable systems, fostering a strong team culture, and ensuring no detail is overlooked. Compensation- $100,000, 401(k), benefits Responsibilities:

• Act as a true right-hand to the CEO, anticipating needs and proactively managing tasks
• Manage the team’s general phone line and respond to inquiries with professionalism and warmth
• Coordinate and manage the CEO's calendar, schedule, travel, and correspondence
• Prepare and write listing agreements and sales contracts in the DMV region (DC, Maryland, Virginia)
• Organize and lead weekly team huddles, ensuring alignment and productivity
• Create agendas and take detailed notes during team meetings, ensuring all action items are documented and followed up on
• Track agent goals, performance metrics, and accountability systems
• Implement and refine systems and procedures to streamline day-to-day team operations
• Troubleshoot operational roadblocks and maintain an organized office environment (physical or virtual)
• Plan and execute client appreciation events, community events, and team gatherings from start to finish
• Monitor and manage team lead flow through CRM (e.g., Follow Up Boss, Compass Business Tracker, etc.)
• Assign incoming leads and track follow-up activity
• Act as the first point of contact for online inquiries when necessary
• Maintain and nurture the team’s database and past client engagement plans

Qualifications:

• Experience in real estate operations or as an executive assistant (real estate industry required)
• Strong organizational and project management skills
• Excellent communication skills (written and verbal)
• A proactive, can-do attitude and the ability to anticipate needs
• Confidence in navigating CRMs, calendar tools, digital task managers, and shared drives
• The ability to manage multiple priorities in a fast-paced environment with grace and confidentiality
• Knowledge of MLS systems, Canva, Google Workspace, Compass Business Tracker, Zipforms, DocuSign, Follow Up Boss, and platforms like Asana is a plus

About Company: As part of Jenn Smira & Co, one of the leading real estate teams in the Capital Region, you'll be joining a company consistently ranked among the top 100 large real estate teams in the nation by The Wall Street Journal. With over 50 years of collective experience in the field, we blend expert negotiation skills, tactful diplomacy, and unparalleled service to deliver exceptional results for clients. Our dedication lies in providing thoughtful, comprehensive, full-service real estate solutions, prioritizing not only delivering results but also an exceptional experience throughout the process.

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