Job Description

The Mission Starts Here

TheIncLab engineers and delivers intelligent digital applications and platforms that revolutionize how our customers and mission-critical teams achieve success.

We are where innovation meets purpose; and where your career can meet purpose as well. We are looking for an IT Specialist for our Nashville office. We encourage you to apply and take the first step in joining our dynamic and impactful company.

Your Mission, Should You Choose to Accept

As IT Support Specialist, you will play a critical role in ensuring the smooth operation of our internal IT services, as well as lead tasks/projects to drive our technological initiatives forward, while providing exceptional technical support to our staff. The ideal candidate will have demonstrated experience and knowledge in supporting a large enterprise IT environment; a self-starter with strong technical proficiency, problem-solving, adaptability, and people skills. 

What will you do?

• Troubleshoot and provide hands-on and remote technical support to staff for hardware, software, network or other technological items.
• Assist with onboarding new employees, including and setting up new devices, accounts and access to company resources.  
• Manage and track IT inventory including devices and licenses.
• Install, maintain, monitor IT systems to ensure optimal performance, availability, reliability and security. Perform basic network maintenance and system upgrades, including patches, hot fixes, and security configurations. Manage network and data security, including firewalls, antivirus, and email security.
• Manage and monitor SIEM systems for threat detection, incident response, and security monitoring. Stay updated with the latest industry trends and technologies, and recommend solutions to improve efficiency and security. 
• Maintain accurate and up-to-date documentation of IT systems, processes, and procedures. Create user manuals and guides as needed. Document all technical support interactions and resolutions.  
• Configure and manage Microsoft 365/Entra ID tenant. Use Microsoft Intune for device and application management. Implement device compliance, app protection, and conditional access policies to ensure secure access to organizational resources.  
• Assist in managing the SharePoint Online environment. Ensure optimal performance, security, and availability of SharePoint sites. Implement and manage SharePoint features such as workflows, data tagging, and permissions.  
• Manage Jira workflows and service management processes, including request handling, incident management, and change management. Customize workflows to align with business processes and improve efficiency.  
• Ensure compliance with company policies and industry regulations. Follow security best practices to protect sensitive data and systems. Implement security tools, policies, and procedures in conjunction with the company’s security team. 

Requirements

• B.S. in Information Technology, equivalent education, work experience or a combination of the two.  

• 2+ years of desktop support experience in Enterprise level IT environments.  
• Hands-on experience with Microsoft 365, EntraID, Intune, SharePoint and JIRA.  
• Strong knowledge of hardware, software, networking, and security protocols.  
• Experience drafting and presenting technical documentation.   
• Familiarity with DoD STIGs, NIST and other security-related requirements is a plus.  
• Excellent attention to detail, problem-solving, analytical, and communication skills.  
• Ability to work independently and as part of a team. 
• Ability to travel up to 20% based on company needs. Ability to support occasional after-hours and weekend support for upgrades and emergencies.
• This is a hybrid position and currently requires three days in office (Tuesday to Thursday).

Clearance Requirements

• Applicants must be a U.S. Citizen and willing and eligible to obtain a U.S. Security Clearance at the Secret or Top-Secret level. Existing clearance is preferred.

Benefits

Working at TheIncLab

TheIncLab was founded in 2015 as the first human-centered artificial intelligence (AI+X) lab. We are industry leaders with years of experience in interactive engineering and emerging technology innovation. Our multi-disciplinary teams engineer solutions focused on our customers and their most complex challenges. We offer comprehensive capabilities for rapid ideation, prototyping, software development and deployment.

At TIL, we foster a culture of relentless optimism. No problem is too hard, no project is too big, and no challenge is too complex to tackle. This is possible due to the positive attitude of our teams. We approach every problem with a “yes” attitude and focus on results. Our motto, “demo or die,” encompasses the idea that failure is not an option.

We do all of this with a work ethic rooted in kindness and professionalism. The positive attitude of our teams is only possible due to the support TIL provides to each individual.

At TIL, we believe that every challenge is an opportunity for growth and innovation. Our teams are encouraged to think outside the box and come up with creative solutions to complex problems. We understand that the path to success is not always straightforward, but we are committed to persevering and finding a way forward.

Our culture of relentless optimism is not just about having a positive attitude; it is about taking action and making things happen. We believe in the power of collaboration and teamwork, and we know that by working together, we can achieve great things. Our teams are made up of individuals who are passionate about their work and dedicated to making a difference.

Learn more about TheIncLab and our job opportunities at .

Benefits

At TheIncLab we recognize that innovation thrives when employees are provided with ample support and resources. Our benefits packages reflect that:

• Hybrid and flexible work schedules
• Professional development programs
• Training and certification reimbursement
• Extended and floating holiday schedule
• Paid time off and Paid volunteer time
• Health and Wellness Benefits include options for Medical, Dental, and Vision insurance along with access to Wellness, Mental Health, and Employee Assistance Programs.
• 100% Company Paid Benefits that include STD, LTD, and Basic Life insurance.
• 401(k) Plan Options with employer matching
• Incentive bonuses for eligible clearances, performance, and employee referrals.
• A company culture that values your individual strengths, career goals, and contributions to the team.

**Salary range guidance provided is not a guarantee of compensation. Offers of employment may be at a salary range that is outside of this range and will be based on qualifications, experience, and possible contractual requirements.

**This is a direct hire position, and we do not accept resumes from third-party recruiters or agencies.

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