Job Description
The Contact Center Solutions Business Systems Analyst will be responsible to support the development and expansion of multiple operational systems within the Operations Technology area. This role will collaborate across business areas and partner with Business Technology Services (BTS) to support Operations.
Responsibilities - Provides business analysis, planning and implementation initiatives; consulting with management and other functional areas to identify needs and resolve business problems.
- Prioritize system issues. Work with BTS teams to document, track, and resolve.
- Partners with teams from across the organization to understand business needs, understand how application capabilities can fulfill those needs, translate needs into requirements, and work with development team to see through implementation.
- Coordinate work with multiple teams with varying skill levels and business knowledge to achieve project development and implementation with a strategic view of interactions with other systems or business units to determine levels of impact; make recommendations for long- and short-term solutions.
- Communication system changes/enhancements/issues to end-user community.
- Become system subject matter expert and provide training and support to end users as needed.
- Coordinate daily administrative activities as well as testing and release/update support.
- Perform other duties as assigned.
Skills/Qualifications - Bachelor's degree in business or IT preferred, or minimum 8+ years proven work experience in an operations business unit necessary or equivalent technical experience required.
- Excellent verbal and written communication and collaboration skills are required to convey complex ideas and concepts to users, team members and management.
- Must be self-motivated, highly organized, and detailed oriented with demonstrated leadership skills and above average analytical skills with the ability to persuade, negotiate and resolve issues while maintaining project support.
- Understanding of system design, multiple system integrations and analysis.
- Knowledge of Operations processes and technologies is required, knowledge of project management tools, Agile, and business systems methodology preferred.
- Product owner knowledge/experience preferred
- Knowledge of the healthcare industry is a plus.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Job Tags
Temporary work, Work experience placement,